View job listing
Apply to Mid-Level Jira & Confluence Architect
G3 Innovative Solutions is an IT Services company founded to create innovative solutions to enhance the capabilities of our customers. G3 employees have successfully satisfied the technology needs of the U.S. Government and we continue to maintain relationships with those who have specialized expertise in the federal market. G3’s broad experience, focus toward desired outcomes, and commitment to Innovation ensures responsive and long-lasting results.
Job Description: G3 Innovative Solutions is seeking a Mid-level Jira & Confluence Architect to design, configure, and improve a centralized enterprise self-service portal for a federal customer. The portal will connect users to existing services and knowledge articles before they submit requests for new enterprise technologies or support.
The selected candidate will support portal information architecture, forms, workflow automation, integrations, security configuration, and documentation across Jira Service Management and Confluence environments.
Duties and responsibilities:
Compensation: $115,000 - $130,000 annually depending on experience and candidate qualifications
Benefits Offered: 401K, Medical, Dental, Life, Medical, Vision, and more
Employment Type: Full-Time
Clearance (Required): Must currently possess a Top Secret Clearance
G3 Innovative Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry.
Job Description: G3 Innovative Solutions is seeking a Mid-level Jira & Confluence Architect to design, configure, and improve a centralized enterprise self-service portal for a federal customer. The portal will connect users to existing services and knowledge articles before they submit requests for new enterprise technologies or support.
The selected candidate will support portal information architecture, forms, workflow automation, integrations, security configuration, and documentation across Jira Service Management and Confluence environments.
Duties and responsibilities:
- Design and configure an intuitive self-service portal with categorized services, knowledge content, search, and guided user navigation.
- Assess existing divisional Jira, Confluence, and other information sites to identify reusable content, duplications, and service gaps.
- Support the development of a common information architecture, service catalog, intake taxonomy, and request-routing framework.
- Build conditional forms that present available services and knowledge before initiating requests for new technology or services.
- Implement Jira Service Management approvals, automation rules, escalations, and connections to divisional sites and knowledge bases.
- Configure roles and permissions to preserve appropriate access restrictions while enabling useful service discovery.
- Install, test, troubleshoot, upgrade, and sustain portal components, integrations, workflows, and migrated content.
- Monitor portal usage and search effectiveness, identify improvement opportunities, and recommend corrective actions.
- Prepare system diagrams, operational procedures, configuration records, and end-user instructions.
- Work with stakeholders, governance teams, and cybersecurity personnel to implement approved portal changes.
Requirements:
- Must be a U.S. citizen and currently possess an active Top Secret security clearance.
- Five or more years of experience in enterprise IT, Jira/Confluence administration, service management, or related solution delivery.
- Hands-on ability to configure Jira Service Management and Confluence, including request forms, workflows, knowledge content, and access permissions.
- Experience with information architecture, service catalogs, technical integrations, and structured troubleshooting.
- Ability to create technical documentation and work within established change-management practices.
- Strong communication and collaboration skills across technical, security, and business teams.
Desired:
- Experience with Atlassian Automation, platform APIs, and enterprise portal or knowledge-base migrations.
- Atlassian administration or service-management certification.
- Experience working in secure federal enterprise environments.
Location:
- Washington, DC
- Top Secret
Compensation: $115,000 - $130,000 annually depending on experience and candidate qualifications
Benefits Offered: 401K, Medical, Dental, Life, Medical, Vision, and more
Employment Type: Full-Time
Clearance (Required): Must currently possess a Top Secret Clearance
G3 Innovative Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry.