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UC/ VoIP Technician 3

Washington, DC · Information Technology
G3 Innovative Solutions is an IT Services company founded to create innovative solutions to enhance the capabilities of our customers.  G3 employees have successfully satisfied the technology needs of the U.S. Government and we continue to maintain relationships with those who have specialized expertise in the federal market.  G3’s broad experience, focus toward desired outcomes, and commitment to Innovation ensures responsive and long-lasting results.

Job Description: G3 Innovative Solutions is currently seeking a talented Tier III Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring and advanced support for Enterprise Unified Communications supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier III level endpoint troubleshooting, configuration,
maintenance, and resolution. The candidate must be familiar with VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS), Cisco Video Communications Server (VCS), SharePoint, and other web support tools as needed.required.

Duties and responsibilities:
  • Familiarity with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video
  • Teleconference customers
  • Manage resource availability and conflicts for Video Networks
  • Ensure compliance with VTC network security policies and procedures
  • Possess understanding of H323, E164 and Protocol Stack
  • Ability to identify; analyze; and resolve operating/hardware network problems of VTC systems and applications as they pertain to the Unified Communications environment
  • Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above
  • Interface with vendors to ensure proper performance of tools and software packages
  • Provide After Action Reports (AARs) for Problem Management resolution
  • Assist junior technicians with daily tasks and training as necessary
  • Participate in special projects as required by GDIT Management
  • NOC is 24x7 shift work; to include weekends and holiday for all employees
    ⦁ Day Shift: 6am – 2:30pm (Current Need)
    ⦁ Swing Shift: 2pm – 10:30pm
    ⦁ Mid Shift: 10:30pm – 6am
  •  Must have a TS/SCI Clearance and the ability to obtain required Polygraph
  •  Interpersonal Skills
  • Effective Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Customer Service oriented
  • Adaptability
  • Ability to work independently within a Team Concept
  • Ability to multitask in a stressful environment
  • Washington, DC
  • Top Secret/SCI 
Compensation:    $70,000 to $85,000 Annually
Benefits Offered:  401K, Medical, Dental, Life, Medical, Vision, and more

Employment Type: Full-Time
Clearance (Required): Must currently possess at least a TS/SCI .

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